Frequently Asked Questions
Do you support iOS 13?
Welcome thrill seekers. You are welcome to live on the cutting edge trying out the great new features in the iOS 13 beta's, but we strongly advise waiting for the many bug fixes and refinements coming to the public releases in the coming months. So for now we won't officially fully suppprt it.
How do I restore purchases I have made in the past?
In Darkroom, go to Settings, you can find the option at the left top of the photo grid. Once in Settings tap the Restore Previous Purchases Option and all your purchases should be fully restored.
If that doesn't work you might want to first try and logout of the Apple AppStore, and then log back in. You can also check to see the status of the AppStore, and other services on Apple's System Status page.
How can I get a refund for a purchase?
Apple handles all sales and there for also all refunds. Follow their instructions at https://support.apple.com/en-us/HT204084
Please note that as of yet we do not have any subscription or membership, just a one time purchase.
How do I acess the Photos Edit or Share Extension?
To see and access the Photos Edit or Share Extension, you will first have to enable them:
- Open the Edit or Share Menu, and scrolling the options all the way to the right.
- Tap the More button.
- In the list that comes up toggle on Darkroom.
- Finally, re-order the list to make Darkroom accessible as one of the first in the list.
How do I Batch edit my photos?
- In the main Library, tap Batch at the top right.
- Tap-and-hold on the photo, that has the edits you want to copy, and tap the Copy Edits option.
- Open use the … menu when viewing a photo, or go to the History tool.
Please note that non of the edits from the transform/crop and frame tool are copied.
Where is, or are you considering feature X?
Most likely, if you can't find it it's not there. And most likely, we are considering adding it in the future. Is the feature you have in mind one of the below, then you are in luck since we will add it! We just don't know when yet.
- Album Management: we are planning to add it soon.
- Clarity/Noise Control/Black and White Balance: yep, missing. Working on it.
- Histogram: we are planning to add it soon.
- Selective Adjustments: linear, radial, brushed. We know, we want it too.
- Spot Removal: we'd love to have it as much as you do.
- Filter Sharing: we used to have it, but removed it to very low usage. But we plan on bringing it back.
- Edit Syncing: sorely missing, and very complex. But there is a hack! Export your photos and use Modify Original. In that case the edits and original are bundled, and we can restore those on your other device.
If your feature isn't listed above, please don't hesitate to contact us at email@example.com and describe what you invision in detail, or share a link to an example.
Is this a known issue/bug?
Oh boy. Most likely yes, we are sorry for the inconvenience. And most likely, we have a plan on how and when to address it, but just haven't been able to get to it.
- Zooming in on my RAW photo crashes Darkroom. And RAW & Depth Blur editing seems slow. We are working on a major rewrite of a core part of the app to solve this issue.
- The Depth Blur slider doesn't work for this one photo. The Depth Blur slider seems missing on my iPhone Xs and iPad.
How do I best report an issue/bug?
- Make sure you are using the latest version of Darkroom and iOS.
- You will help us most by finding precise and detailed steps to reproduce the issue. This is honestly the most important thing for us.
- If the issue causes a crash, the app unexpectedlyt quits or the extension goes dark, follow our Crash instructions.
- Sending us a screenshot, or even a screen recording video would help us tremendously as we'd be able to watch along.
- If you have multiple issue, make sure to clearly report them as seperate issues.
Do you have an Android or Mac App?
The short answer is No. As we haven't taken any outside funding, we're only accountable to the people who matter: our users. That also means we currently don't have a version of Darkroom for these platforms, as we currently don't have the resources to invest in making the amazing Darkroom experience available more broadly.
As for the Mac specifically, Apple just announced new tools that make it possible for us to take our iPad app and run in on the Mac, with some additional work. In the coming months we will try and see what is feasabile.
Can I use App Store Family Sharing with Darkroom?
No. Apple doesn't make it possible for in-app purchases to be shared using Family Sharing. For more details go here: https://support.apple.com/en-us/ht203046
Does Darkroom support the RAW file format used by my camera?
Most likely yes. As of iOS 10 and upwards, Darkroom uses Apple provided system-level support to handle RAW photos. As such they do the heavy lifting for us. They have conveniently created lists of supported cameras for all of us: iOS 10, iOS 11, iOS 12.
It is possible, when you buy a completely new camera, that support isn't available yet. Fortunately Apple updates the supported camera list regularly through software updates.
I'm getting an error when opening a RAW photo?!
A couple of things could be happening.
- Fuji RAW: A couple of the recent Fuji cameras shoot in Compressed RAW format by default, but we and Apple don't support that. So you will have to switch to Uncompressed RAW format on your camera.
- File Transfer: We have seen a couple of instances in which the file transfer by cable or app caused a corruption in the file. Often times trying to transfer again can help solve the issue.
- RAW Badge not showing: Unfortunately not all devices do not have the hardware capability to load or process RAW files. See our requirements at the bottom for more details.
RAW, what's the deal?
RAW photos are special and different from other file types. A RAW file is a pure capture, an equivalent to a digital negative - an unprocessed image. RAW files always remain raw, any edits always need to be saved to another file. They allow for a lot of editing flexibility because of the much broader exposure range, and that comes at the cost of significantly larger file sizes. They are mostly very useful when capturing evening or night photos, or situations where you have very bright and dark areas.
Also note that our RAW editing tools are not as good as some other tools. We know, and we wish they where, but some other companies tend to have a huge size and historical advantage over us. One step at a time we will get there too.
How do I save/export/share my edited photo?
You can save an edited photo by tapping Export in the top right when you are viewing or editing a photo. Or even if you tap and hold a photo in the Library Grid. From the Export sheet you will be able to save and share to many 3d party services.
Note that by default Darkroom edits all your photos non destructively, meaning we never automatically save any of the edits to your original photo without your explicit consent. If for any reason you ever did save an edit to a photo and you want to undo or revert back to the original you can easily do so:
- Go to the History tool, or use the ... menu when viewing the photo,
- And tap Revert Photo option.
Is Darkroom available in my language?
We provide support for 16 languages; English, Arabic, Dutch, French, German, Hindi, Italian, Japanese, Korean, Malay, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, Turkish.
Please note that we follow the language iOS is set in. If your language isn't in the above list, just send us an email to request it!
How do I create a custom filter?
Anytime you either edit your photo yourself, or after you have selected a filter and made additional edits you will see a Create Filter button, right above the filter strip in the Filter tool.
How do I share or install a filter?
We removed the filter sharing functionality, originally released in v2.0, in our v2.5 update due to minimal usage and relative complexity.
Darkroom crashed when I did X, what happened?
We probably don't know, but you can help us figure it out! All we need is your crash log and a brief description of what you did before the crash occurred. Follow the below steps to retrieve and send us your crash log:
- Sync with iTunes on your Mac
- Crash logs are transferred to iTunes on your Mac whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.
- Retrieve the Crash Log
- Open Finder (found in the Dock)
- Click on the Go menu at the top of your screen, and select Go to Folder
- Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
- Open the folder with the same name as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
- Look for files starting with Darkroom. If you don't see any, try opening the folder called Retired. Here, you should see at least one item starting with Darkroom. Copy any that you find to your Desktop.
- Attach the file(s) to your reply, or send them to firstname.lastname@example.org
If you are on Windows, the steps are a bit different:
- Open any Windows Explorer Window (My Computer, My Documents, etc.)
- Enter %appdata%, and press enter
- Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*.
- (Note: your device name appears in iTunes on the left side, under 'Devices')
- You will see at least one item starting with Darkroom. Copy any that you find to your Desktop.
- Attach the file(s) to your reply, or send them to email@example.com
What is your policy on Privacy & Copyright?
Can't find an answer to your question?
Please feel free to contact our product support and ask any question you might have, or even just to share firstname.lastname@example.org